Difficult Conversations


Available: macOS, Windows, Android, Tablet

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Product Details :

Author by Douglas Stone
Genre eBook Psychology
Read Book 352
ISBN Number 9781101496763

Difficult Conversations


Available: macOS, Windows, Android, Tablet

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Product Details :

Author by Douglas Stone
Genre eBook Business & Economics
Read Book 250
ISBN Number 014028852X

Difficult Conversations


Available: macOS, Windows, Android, Tablet

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Product Details :

Author by Douglas Stone
Genre eBook Psychology
Read Book 250
ISBN Number 014027782X

Difficult Conversations


Available: macOS, Windows, Android, Tablet

Product Details :

Author by Douglas Stone
Genre eBook Interpersonal communication
Read Book 250
ISBN Number 0718143612

Difficult Conversations


Available: macOS, Windows, Android, Tablet

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Product Details :

Author by Douglas F. Stone
Genre eBook Business & Economics
Read Book 250
ISBN Number 014028852X

Having Difficult Conversations


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Conflict is inevitable-in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out how to work together. These situations call for having difficult conversations. In this course, Marlene Chism explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and business performance. She explains how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict. She provides a model to move the conversation in a positive direction and to determine next steps. Plus, learn how to check for resistance with a single useful phrase.

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Author by
Genre eBook
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ISBN Number OCLC:1137421493

Difficult Conversations In Medicine


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This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

Product Details :

Author by Elisabeth Macdonald
Genre eBook Medical
Read Book 231
ISBN Number 0198527748

Effective Difficult Conversations


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In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Product Details :

Author by Catherine Soehner
Genre eBook Language Arts & Disciplines
Read Book 128
ISBN Number 9780838915271

Difficult Conversations


Available: macOS, Windows, Android, Tablet

This is a great resource for teachers and administrators to communicate more effectively.

Product Details :

Author by Anni K. Reinking
Genre eBook Education
Read Book 122
ISBN Number 9781475845860

How To Have That Difficult Conversation


Available: macOS, Windows, Android, Tablet

Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide.

Product Details :

Author by Henry Cloud
Genre eBook Self-Help
Read Book 320
ISBN Number 9780310343806