Uncommon Service


Available: macOS, Windows, Android, Tablet

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

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Author by Frances Frei
Genre eBook Business & Economics
Read Book 247
ISBN Number 9781422133316

Uncommon Service


Available: macOS, Windows, Android, Tablet

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make: • How do customers define “excellence” in your offering? Is it convenience? Friendliness? Flexible choices? Price? • How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves? • How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture? • How will you get your customers to behave? For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology? Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.

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Author by Frances Frei
Genre eBook Business & Economics
Read Book 256
ISBN Number 9781422142363

Uncommon Service


Available: macOS, Windows, Android, Tablet

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Product Details :

Author by Frances Frei
Genre eBook Business & Economics
Read Book 247
ISBN Number 1422133311

Uncommon Service


Available: macOS, Windows, Android, Tablet

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Product Details :

Author by Frances Frei
Genre eBook Business & Economics
Read Book 247
ISBN Number 1422133311

Summary Uncommon Service


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The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business". This complete summary of the ideas from Frances Frei and Anne Morriss' book "Uncommon Service" shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Uncommon Service" and discover the key to developing excellence in your business.

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Author by BusinessNews Publishing
Genre eBook Business & Economics
Read Book 15
ISBN Number 9782511018767

Uncommon


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The New York Times bestseller is now in softcover with a bonus chapter on how the “Dare to Be Uncommon” movement is reaching schools, teams, and families across the country and an update on Tony’s life since retiring as head coach of the Indianapolis Colts. What does it take to live a life of significance? When Indianapolis Colts coach Tony Dungy took home the trophy in Super Bowl XLI, fans around the world looked to him as the epitome of success. Athletic victory, professional excellence, fame and celebrity, awards and honors—he had it all. But even in that moment, he knew those achievements had little to do with his ultimate significance as a man. Coach Dungy still passionately believes that there is a different path to significance—a path characterized by attitudes, ambitions, and allegiances that are all too rare but uncommonly rewarding. In the New York Times best seller Uncommon, Dungy reveals secrets to achieving significance that he has learned from his remarkable parents, his athletic and coaching career, his mentors, and his walk with God.

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Author by Tony Dungy
Genre eBook Religion
Read Book 304
ISBN Number 1414363958

Uncommon Grounds


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The definitive history of the world's most popular drug Uncommon Grounds tells the story of coffee from its discovery on a hill in ancient Abyssinia to the advent of Starbucks. Mark Pendergrast reviews the dramatic changes in coffee culture over the past decade, from the disastrous "Coffee Crisis" that caused global prices to plummet to the rise of the Fair Trade movement and the "third-wave" of quality-obsessed coffee connoisseurs. As the scope of coffee culture continues to expand, Uncommon Grounds remains more than ever a brilliantly entertaining guide to the currents of one of the world's favorite beverages.

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Author by Mark Pendergrast
Genre eBook Cooking
Read Book 480
ISBN Number 9781541646421

Our Uncommon Heritage


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An important, interdisciplinary study of the many dimensions of human-driven biodiversity change.

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Author by Charles Perrings
Genre eBook Business & Economics
Read Book 564
ISBN Number 9781107043732

The Renegade Server


Available: macOS, Windows, Android, Tablet

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Author by Tim Kirkland
Genre eBook Achievement motivation
Read Book 212
ISBN Number 0971584923

The Uncommon Touch


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Long ago – before there were doctors, pharmacists, and hospitals – religion and medicine were one, and physical and spiritual ailments were treated alike. Most world religions practised healing, including the early Christian Church, which followed Jesus Christ’s examples of miraculous healings of the lame and the blind. But, to its cost, the modern Church has largely forgotten its healing role, says Tom Harpur in The Uncommon Touch, a powerful and persuasive investigation of spiritual healing. Today in the West, medical science and bogus faith-healings have made the idea of spiritual healing almost laughable. Yet the ancient practice of the laying-on of hands is not only still performed, it is now gaining credibility, even among physicians and other sceptics, most notably in Britain. In The Uncommon Touch, Harpur investigates the religious roots of spiritual healing and looks at the remarkable work and ideas of modern healers. He also describes the many scientific studies that demonstrate clearly the healing and nurturing power of this astonishing phenomenon and verify that something more than the power of suggestion is at work. These include experiments showing increased growth in yeasts that have received the laying-on of hands and documentation of the effectiveness of Therapeutic Touch, a technique used by more than 30,000 nurses in North America. Using the spirit to help heal the body’s ills is an old idea – one whose time has come again. From the Hardcover edition.

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Author by Tom Harpur
Genre eBook Religion
Read Book 280
ISBN Number 9781551994741